Methods of evaluating the quality of human-machine interaction

Abstract

The process, attributes and principles of evaluating human-machine interaction are defined, the application of quality models for evaluating the quality of human-machine interaction is formalized and substantiated, and a method for evaluating the quality of human-machine interaction is developed. A model for evaluating the quality of human-machine interaction was built based on the principles of the 3C (Conception, Construction, Context) model, taking into account the characteristics and structure of the model of quality in use, the model of practicality and the model of ease of use. A method of evaluating the quality of human-machine interaction based on expert technologies has been developed, in particular, a direct evaluation method, which makes it possible to evaluate the quality of human-machine interaction taking into account the structure of the 3C model and to form templates based on the interface prototype for further use in the specified subject area