Concept of formalization of relations with customers and integration of CRM-system.

  • N. Bagniuk LNTU
  • О. Kuzmych LNTU
  • V. Melnyk LNTU
  • P. Timoshuk LNTU
Keywords: Customer relationship management, enterprise automation, 1C Enterprise.


This article implements a project to develop the concept of formalizing relationships with external customers of a typical trading enterprise with high turnover. The developed concept was used for designing and integration the CRM system module.


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How to Cite
Bagniuk, N., KuzmychО., Melnyk, V., & Timoshuk, P. (2019). Concept of formalization of relations with customers and integration of CRM-system . COMPUTER-INTEGRATED TECHNOLOGIES: EDUCATION, SCIENCE, PRODUCTION, (37), 19-24.
Computer science and computer engineering